Privacy Policy
Last updated 2026
1. Who we are
Bookivia provides an AI booking assistant for local service businesses. This page is maintained by Bookivia and explains how we handle personal data. Questions? Email privacy@bookivia.com.
2. Information we collect
Account data you give us (name, email, phone, business name, working hours, services and pricing), booking and messaging data created when your clients contact you (phone number, message content, appointment details), billing data processed by Stripe, and basic technical data such as log and device information.
3. How we use it
To operate the assistant and reply to your clients, create and manage bookings, send appointment reminders and after-hours auto-replies, provide support, process subscriptions, and keep the service secure and reliable.
4. Service providers
We share data only as needed with service providers that process it on our behalf to operate Bookivia, including our cloud hosting and database provider, Stripe for payments, Twilio for text messaging, and our AI model provider for generating replies. We do not sell personal data. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except service providers solely as necessary to deliver the messaging program.
5. Text messaging consent
End users grant explicit consent to receive automated booking confirmations, updates, and customer inquiry messages when signing up and setting up their account on our software platform (Bookivia). Numbers are programmatically provisioned and linked to the account upon digital onboarding. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Consent to receive text messages is not a condition of purchase. Message frequency varies based on account and booking activity. Message and data rates may apply. We use mobile numbers and consent records only to deliver the messaging program you signed up for. Reply STOP at any time to cancel and HELP for help, or email support@bookivia.co.
6. Data retention
We keep account, booking and message data for as long as your account is active. When you close your account we delete or anonymise it within a reasonable period, unless we must keep records for legal or accounting reasons.
7. Your rights
You can access, correct, export or delete your data by contacting us at privacy@bookivia.com. Depending on where you live, you may also have the right to object to or restrict certain processing.
8. Security
Access to your data is restricted to your own account, data is encrypted in transit, and payment card details never touch our servers — they are handled directly by Stripe.
9. Changes
We may update this policy as the product evolves. Material changes will be announced in the app or by email.