Terms of Service
Last updated 2026
1. Agreement
By creating a Bookivia account or using the service you agree to these terms. If you are using Bookivia on behalf of a business, you confirm you are authorised to bind that business.
2. The service
Bookivia provides an AI assistant that replies to client messages, answers questions about your services and pricing, and helps schedule appointments. Replies are generated automatically and may occasionally be inaccurate — you are responsible for reviewing and confirming bookings.
3. Free trial
Every plan starts with a 3-day free trial. A payment method is collected upfront and is not charged during the trial. Unless you cancel before the trial ends, your subscription begins automatically at the plan's monthly price.
4. Subscriptions and billing
Plans are billed monthly in advance through Stripe: Starter $29.99/month, Pro $49.99/month, Business $79.99/month. You can cancel at any time from the billing section of your dashboard; access continues until the end of the paid period. Fees already paid are non-refundable except where required by law.
5. Your responsibilities
You must keep your account credentials secure, provide accurate business and pricing information, and ensure you have permission to message the clients you contact through Bookivia. You are responsible for the services you deliver to your clients.
6. Messaging and calls
End users grant explicit consent to receive automated booking confirmations, updates, and customer inquiry messages when signing up and setting up their account on our software platform (Bookivia). Numbers are programmatically provisioned and linked to the account upon digital onboarding. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Consumer data, mobile numbers, and messaging consent are never shared, sold, or provided to third parties or affiliates for marketing or promotional purposes. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel at any time; after the opt-out confirmation, no further messages are sent unless you expressly opt in again. Reply HELP for help or email support@bookivia.co. SMS and voice features are delivered through third-party carriers and remain subject to applicable carrier rules and law.
7. Mobile information and consent
Consumer data, mobile information, and message opt-in or messaging consent information are never shared, sold, rented, or provided to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all other data-sharing provisions and are disclosed only to service providers solely as necessary to deliver the messaging program. Opt-in occurs when a user expressly agrees during sign-up and account setup on the Bookivia platform, at which point a number is programmatically provisioned and linked to that account. Consent is not a condition of purchase. A recipient may opt out at any time by replying STOP; after the opt-out confirmation, no further messages will be sent unless the recipient expressly opts in again. Reply HELP for assistance. See our Privacy Policy for more information.
8. Acceptable use
Do not use Bookivia for unlawful, deceptive, harassing or spam activity, to send unsolicited bulk messages, or to attempt to disrupt or reverse-engineer the service. We may suspend accounts that do.
9. Availability and liability
The service is provided on an as-is basis and we do not guarantee uninterrupted availability. To the maximum extent permitted by law, our total liability is limited to the amount you paid us in the three months before the claim.
10. Termination
You may cancel at any time. We may suspend or terminate accounts that breach these terms or create risk for us, our providers or other users.
11. Contact
Questions about these terms or the messaging program? Email support@bookivia.co.